Privacy Policy

Information we collect

Account records can include your email address, optional display name, operating-system preference, consent timestamps and authentication identifiers. Learning records can include lesson progress, current step, attempts, time spent, feedback, usage and allowance records.

Where applicable, we also process subscription and billing status, Stripe identifiers, contact messages, creator or Pathfinder submissions, affiliate attribution and payout-related records.

Your microphone and voice

In standard lessons, VAIL uses your browser's speech-recognition feature to turn speech into text for commands and questions. The browser or its speech provider may process audio; VAIL receives the recognized text and does not intentionally store recordings of your voice in this standard mode.

AI Direct is an optional mode that streams your microphone audio to Google Gemini Live for real-time understanding. It requires microphone permission, and ending the session stops the stream. VAIL does not store recordings of your voice.

Tutor speech and AI answers

Written narration and tutor text are sent through our AI gateway. OpenAI's text-to-speech model converts narration text into the voice you hear, and an OpenAI text model can generate tutor answers. A text-to-speech request does not itself include a screen image.

Your screen

For supported live lessons, and only after screen-capture and AI-processing consent, VAIL captures still frames from the active display. Google Gemini vision, reached through our AI gateway, uses those frames to locate interface controls and check whether a lesson step appears complete.

These screen frames are processed temporarily to complete each check and are not intentionally saved by VAIL. To diagnose problems, we may keep basic records about each check, but not the screenshots themselves, such as the lesson and step, a description of what was being looked for, the confidence and result, timing, the image size or age, a risk classification and the title of the window in front.

If you choose to use AI Direct, it sends periodic screen frames to Google Gemini Live over an encrypted connection. VAIL does not store these frames. You can stop screen sharing or end the session at any time using the controls provided.

AI Direct question records

When you ask a question in AI Direct, VAIL stores one text record per question: the words heard (capped at 400 characters), how long the reply took, what VAIL said, the name of the target it circled, the outcome, and basic connection diagnostics. VAIL does not store the audio or screen images themselves.

We use these records to see which questions fail and to improve the service. You can see only your own records; VAIL administrators can see all records. Records are deleted automatically after 90 days.

Your mouse and keyboard

VAIL does not move your mouse, click or type for you. You remain in control. On Windows, an optional click-detection feature, available only where we have switched it on, can notice when you click during supported live lessons to help confirm that a step is done. It does not monitor your keyboard and does not collect anything you type. It may record basic click information, such as how many clicks happened and roughly where on the screen, to help us diagnose problems.

Cookies and attribution

VAIL uses storage in your browser that is necessary to keep you signed in and to make the site work. We also use the two cookies below. Both are first-party cookies set by VAIL itself, not by advertisers.

Processors and service providers

VAIL uses our cloud platform for authentication and application records; our AI gateway for routed AI requests; OpenAI models for text-to-speech and tutor text; Google Gemini for screen vision and, when you use AI Direct, Gemini Live audio and screen processing; Stripe for billing and payments; and our email delivery provider for contact and transactional messages. Those emails are delivered through our email delivery provider on our behalf.

Our Gemini API use is on a paid Google plan under which Google does not use the data you submit (including screen frames and audio) to improve its products. Connections between your device and Google are encrypted in transit; Google decrypts the data to process it, so it is not end-to-end encrypted.

Browser-native speech recognition may use a provider selected by your browser. VAIL collects its own operational and product usage information to run and improve the service. We do not currently use third-party web analytics tools on the site. Our hosting provider may keep standard server logs, such as IP address, browser type and pages requested, for security and reliability.

Why we use information

We use information to provide accounts and lessons, save progress, generate speech and answers, perform consented screen checks, process payments, deliver messages, attribute affiliate activity, operate creator programmes, enforce limits, diagnose faults, prevent abuse and comply with law.

Retention and deletion

Account data retention: [ACCOUNT DATA RETENTION PERIOD]. Screen-consent records: [SCREEN CONSENT RECORD RETENTION PERIOD]. Lesson progress: [LESSON PROGRESS RETENTION PERIOD]. Diagnostics and telemetry: [DIAGNOSTIC AND TELEMETRY RETENTION PERIOD]. Contact messages: [CONTACT MESSAGE RETENTION PERIOD]. Billing records: [BILLING RECORD RETENTION PERIOD].

You can request account deletion through VAIL or the contact form. Some billing, transaction, fraud-prevention, payout or legally required records may need to be retained after account deletion.

Security and international processing

We use access controls and service protections designed to limit access to authorized users and processors. No online service can guarantee absolute security. Data may be processed in [INTERNATIONAL PROCESSING LOCATIONS]; applicable transfer safeguards remain to be confirmed.

Your choices and contact

You can decline microphone or screen permission, stop a live session, and avoid affiliate links. Some lesson features will not work without the permission they need. Questions, access or deletion requests can be sent to [PRIVACY CONTACT EMAIL] or through our contact form.

Legal entity: [COMPANY LEGAL NAME], [BUSINESS ADDRESS]. General contact: [CONTACT EMAIL]. See the Legal page for VAIL's terms.